Legal
Terms of Service
Last Updated: April 23, 2026
Draft. Subject to review by licensed counsel. This document is a working draft prepared for operational readiness. It has not been reviewed by an attorney licensed in Florida and does not constitute legal advice. Do not rely on this document for regulatory compliance until it has been reviewed and approved by qualified legal counsel.
These Terms of Service (“Terms”) govern your access to and use of the Ignite Health & Wellness platform and related services (the “Services”) operated by Ignite Health & Wellness, LLC (“Ignite,” “we,” or “us”). By creating an account, submitting an intake, or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services.
1. Who We Are
Ignite is a management services organization that operates the technology platform and business operations supporting telehealth care. Clinical services are provided by independent licensed clinicians practicing through a separate professional entity under the clinical direction of Saad Mohammad, MD. No provider-patient relationship is formed by your use of the website alone. A provider-patient relationship is formed only after a licensed clinician reviews your intake and determines that care through the Services is appropriate for you.
2. Eligibility
To use the Services, you must be at least 18 years of age and a resident of the State of Florida physically located in Florida at the time of each telehealth encounter. You agree to provide accurate, current, and complete information at registration and during intake and to update this information when it changes. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
3. Cash-Pay Only; No Insurance, Medicare, or Medicaid
The Services are cash-pay only. We do not accept, bill, or process claims through any commercial health insurance plan, Medicare, Medicaid, TRICARE, or any other federal or state health care program. If you are enrolled in Medicare, Medicaid, or another federal health care program, you acknowledge that you are electing to pay for care outside of that program and that we will not submit any claim on your behalf. You should consult your own plan documents before using the Services.
4. Compounded Medications and No FDA Endorsement
Some treatments offered through the Services may include compounded medications prepared by licensed compounding pharmacies. Compounded medications are not reviewed by the U.S. Food and Drug Administration for safety or efficacy prior to distribution, are not endorsed by the FDA, and are not equivalent to commercially manufactured products. References to active pharmaceutical ingredients are descriptive, not an endorsement or claim of comparability to any brand-name product.
5. No Guarantee of Outcomes
Medicine is inherently uncertain. We make no representation, warranty, or guarantee of any specific clinical result, weight outcome, laboratory change, or other outcome from use of the Services. Individual results vary based on physiology, adherence, concurrent conditions, medications, lifestyle, and other factors outside our control.
6. Right to Refuse or Discontinue Service
A licensed clinician may decline to initiate treatment, decline to continue treatment, require additional information, require in-person evaluation, or refer you to another provider or setting if clinical judgment so requires. We reserve the right to suspend or terminate your account for any reason permitted by law, including for violation of these Terms, suspected fraud, or conduct that is abusive, unlawful, or unsafe.
7. Fees, Billing, and Refunds
Fees are displayed at the time of purchase. You authorize us and our payment processor to charge the payment method on file for amounts due. Membership fees, consultation fees, and similar charges are generally non-refundable once the corresponding service has been delivered. A consultation is considered delivered when a clinician has reviewed your submission. Shipped medications that have left the pharmacy are non-refundable for safety reasons. If you believe you were charged in error, contact us within thirty (30) days of the charge and we will investigate in good faith. Chargebacks initiated without contacting us first may result in account suspension pending resolution.
8. Cancellation
You may cancel a recurring subscription at any time through your account or by contacting us. Cancellation stops future renewals. Cancellation does not refund fees already paid for the current billing cycle or for services already rendered, except where required by law.
9. Prohibited Conduct
You agree not to: (a) provide false or misleading information about your identity, residency, or health; (b) obtain or attempt to obtain medications on behalf of a third party; (c) resell or redistribute medications received through the Services; (d) interfere with the Services, including reverse engineering, scraping beyond reasonable use, or attempting to access another user’s account; or (e) use the Services in a manner that violates any applicable law or regulation.
10. Intellectual Property
The Services, including software, designs, text, graphics, and logos, are owned by Ignite or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access the Services for your personal, non-commercial use in accordance with these Terms.
11. Disclaimers
The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Educational content and any AI-generated explanations provided within the Services are informational only, are not a substitute for individualized medical advice, and are not intended to diagnose, treat, or cure any condition.
12. Limitation of Liability
To the maximum extent permitted by law, Ignite, its affiliates, officers, directors, employees, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, or data, arising out of or related to your use of the Services, whether based on contract, tort, strict liability, or any other legal theory, and whether or not we have been advised of the possibility of such damages. Our aggregate liability for any claim arising out of or relating to these Terms or the Services will not exceed the greater of (a) the amount you paid to us in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). Nothing in this section limits liability that cannot be limited by applicable law.
13. Indemnification
You agree to indemnify and hold harmless Ignite and its affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your use of the Services, your violation of these Terms, or your violation of any law or the rights of a third party.
14. Governing Law and Arbitration
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Services that cannot be resolved through good-faith negotiation will be resolved by binding arbitration administered by a recognized arbitration body in the State of Florida, conducted in Sarasota County, Florida, under the applicable commercial arbitration rules. You and Ignite each waive the right to a jury trial and to participate in a class action. This arbitration provision does not apply to claims that cannot be arbitrated under applicable law, including certain claims before state medical or professional licensing authorities.
15. Changes to These Terms
We may modify these Terms from time to time. The “Last Updated” date reflects the most recent revision. Continued use of the Services after changes take effect constitutes your acceptance of the revised Terms. If a change is material, we will provide reasonable notice through the Services or by email.
16. Contact
Questions about these Terms can be directed to legal@getignite.health.